News and views from the SmartTrade crew.
Here is some feedback from Lee at Rhino Security who is using the new SmartTime application.
Q1. Why did you initially choose SmartTime?
It was bloody cheap, it used existing technology (smart phones) it was simple for tech to use and understand. We could trial it with no disruption to on-going processes.
Q2. What was it like before you used SmartTime, how did you get your timesheets etc done?
We used to get technicians into the office on Wednesday morning to hand in hand written jobs sheets and hand written timesheets, we then manually transferred the hours to large project jobs sheets and tried to decipher technicians hand writing. The process took admin staff the entire day, we now have it done by 9.30am. I can’t believe we used to work with such outdated systems, the change was dramatic and instant. We used to have 30-45 minutes down time per tech each Wednesday filling out bits of paper ( and trying to find the ones they lost ) Now time spent returning job information is billed to clients.
Q3. What was it like working with SmartTrade to implement SmartTime, the installation and training for example?
There were some initial teething problems, but the support was top rate. In total there was about 30 minutes training, no more was needed. The manual was short and concise, in most cases not even needed.
Q4. Is SmartTime easy to use? What do you like most about working with SmartTime?
Yes it very easy to use, most of the techs did not even need to read the manual. What do I like about using smart time, it is pretty much idiot proof.
Q5. What three biggest benefits do you and your business get from using SmartTime and would you recommend it?
Job information is loaded into the system as soon as a job is completed, allowing the invoice to be generated and sent same day, this improves cash flow
Time sheets are filled out by techs as they go from job to job, no more problems with techs trying to recall what they did a few days ago because they lost some paper work
Filing in the office has dropped 95%
Some excellent feedback there from Lee, if your business is interested in SmartTime please give us a call on the number above or send us an email at [email protected] and we can discuss a solution to propel your business.