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Posted by on in News and Announcements
SmartTrade Discovery – self auditing your use of SmartTrade’s features and functionalities
‘Arguably the most productive 20-30 minutes you can spend to increase the productivity!’
We introduced SmartTrade Discovery in our last newsletter. It’s proven to be very popular with customers wanting to find out about SmartTrade capabilities they aren’t aware of. We’re currently working through the first batch of responses we received.
Due to the strong response we got we thought it would be worthwhile promoting SmartTrade Discovery again in this newsletter!
When software is mission critical to your businesses’ success you need to maximise the use you make of the software. We know most SmartTrade users use a subset of the software’s available functionality. This is typical of most software, a general rule of thumb is usually only 20-40% of the available features and functionality are actively used.

Here’s how the audit process works:
  • The audit is broken up into 6 separate forms, the longest should take about five minutes to complete.
  • You can complete the audit forms at your leisure and in any order, once you complete a form simply hit the submit button at the end of the form to return it to us.
  • When we give you your next customer care call (generally every 6 months) we will discuss your audit with you.
  • To help you achieve greater productivity from SmartTrade we may propose an action plan based on the audit results. This action plan will typically include additional training, remember we offer SmartTrade customers 2 hours of FREE online training a year!
Here’s how to find the self-audit forms from the SmartBiz tab. If you have any trouble getting into SmartBiz please give us a call and our techs will sort it out for you.


Posted by on in Newsletters
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map Teletrac
To celebrate SmartTrade Ultimate now integrating with the Teletrac Navman vehicle tracking system, we are giving away 2 iPhone 6S Plus smartphones, one in Australia and one in NZ.
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Major changes to New Zealand's Health and Safety laws took effect on 4 April 2016
In this article we give a general introduction to Health and Safety at Work Act 2015 (HSWA) then focus on the following two aspects of the Act. 

  • worker participation - Health and Safety Representatives (HSRs) and Health and Safety Committee (HSCs); and
  • the need to notify WorkSafe NZ prior to the commencement of particular hazardous works.
We also recommend SmartTrade Mobile users employ SmartForms to help manage workplace safety.
We strongly recommend SmartTrade's New Zealand customers visit the WorkSafe New Zealand site and get professional advice, to make sure they have an in-depth understanding of how the (HSWA) will affect their business.
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support upgrade laugh
1 2 3
Each day we receive support calls from businesses all over Australia and New Zealand, Its nice being able to place a face to the name.
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SmartTrade reminds all version 4 and 5 users that it's time to upgrade to version 6. The upgrade is free so make the move now.
|Read More|
It's important to take a break and get your mind off work, so here at SmartTade we would like to help with that. 

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 follow [email protected] | 
0800 327 943(NZ) | 1800 350 495(AUS)
Level 2, 8 Virginia Ave East, Eden Terrace, Auckland 1021
New Zealand
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Support for SmartTrade v5 Office/Mobile expired on 31 December 2015!

A friendly reminder to the 5% of SmartTrade users who still haven’t upgraded to the current version of SmartTrade that official support for SmartTrade v5 ended at the end of last year. This means support for all prior versions of SmartTrade has now ended.
While we will do our best to keep you up and running we can’t guarantee that the earlier software versions will continue to be compatible with the latest hardware and operating systems.
Upgrading to the current SmartTrade v6 is free, as is the training we give you to bring you up to speed with the new software.
To find out more about how to upgrade to SmartTrade v6 please contact our support team.
Phone Au 1800 350 495, NZ 0800 327 943

Posted by on in News and Announcements
Welcome to SmartTrade Support, these are the people who help you get to know your way around SmartTrade and also offer continuous support along the way. 


kevin Kevin Greenfield - Support Manager
Kevin Greenfield is Mr SmartTrade when it comes to knowing how SmartTrade works. Having been with SmartTrade for more than 10 years he’s provided support to thousands of SmartTrade making him the person SmartTrade users know the best.

Kevin has had a vast range of management experience in various service industries including printing and advertising.

Kevin is married with two grown up daughters and 3 wonderful grandchildren. He enjoys spending time with his wife and family and also getting creative in the kitchen. He’s also just finished building a new house.

Sivadas Sivadas Govindan - SmartTrade Support
Since joining SmartTrade in 2012 Sivadas has developed a deep understanding of how SmartTrade works making him an invaluable member of the support team. Next to Kevin he’s the person SmartTrade users ask for the most when seeking an answer to a functionality question

Prior to joining SmartTrade Sivadas worked in telecommunications, sales and support.

Sivadas is married with an 18 months old son. He enjoys spending time with his family and also playing and watching cricket and badminton.


A couple of Kiwi vs Aussie jokes to finish off with.
First the Aussie gets one over the Kiwi!

An Australian ventriloquist visiting New Zealand sees a farmer sitting on his front veranda patting his dog. He figures he'll have a little fun, so he stops and says to the farmer'G'day, mind if I talk to your dog?'  
Farmer: 'The dog doesn't talk, you stupid Aussie.' 
Ventriloquist: 'Hello dog, how's it going mate?' 
Dog: 'Yeah, doin' all right.' 

Farmer: (look of extreme shock)  
Ventriloquist: 'Is this your owner?' (pointing at the farmer) 
Dog: 'Yep'

Ventriloquist: 'How does he treat you?'  
Dog: 'Yeah, real good. He walks me twice a day, feeds me 
great food 
and takes me to the lake once a week to play.'  
Farmer: (look of utter disbelief) 
Ventriloquist: 'Mind if I talk to your horse?' 
Farmer: 'Uh, the horse doesn't talk either...I think.'  
Ventriloquist: 'Hey horse, how's it going?' 
Horse: 'Cool'

Farmer: (absolutely dumbfounded)  
Ventriloquist: 'Is this your owner?' (Pointing at the farmer)  
Horse: 'Yep'

How does he treat you?’  
Horse: 'Pretty good, thanks for asking. He rides me regularly
brushes me down often and keeps me in the shed to protect me from the elements.'

Farmer: (total look of amazement)  
Ventriloquist: 'Mind if I talk to your sheep?' 
Farmer: (in a panic) 'The sheep's a f---in' liar......

But the Kiwi gets one back!                                                     

A Kiwi wanted to become an Englishman, so he visited a doctor to find out how to go about this.
"Well" said the doctor, this will require a very delicate operation and there is a lot that can go wrong. I will have to remove half your brain.
That's OK said the Kiwi. I've always wanted to be an Englishman so I'm prepared to take the risk.
The operation went ahead but the patient woke to find a look of horror on the face of the doctor.
I'm so terribly sorry!!!’the doctor said. Instead of removing half the brain, I've taken the whole brain out!!!’.
The patient replied, No worries cobber, she’ll be apples!!!’.